KBL Design Center E-Commerce Formal Policies

Terms and Conditions:

Thank you for visiting KBL Design Center on-line. If you wish to purchase from our on-line catalog, you agree to the following terms and conditions. KBL Design Center reserves the right to change prices and to modify or change our Terms and Conditions at any time without prior notice to you. Therefore, we recommend that you please read them carefully before using our website.

Sales Tax:

We are required by the State of Illinois law to charge 8.25% sales tax on product shipped to any Illinois address. Shipments made outside of Illinois will not be charged sales tax, however you may be responsible for your states use or sales tax.

Shipping Restrictions:

Returns:

Warranties:

Damaged Goods:

Defective Products:

If within (14) days of receiving your order, any product appears to be defective, contact us immediately. DO NOT SHIP THE PRODUCT BACK WITHOUT CONTACTING US FIRST for an RGA number and return instructions. After we receive the defective merchandise we will inspect it and then return to you the non-defective replacement product at our expense.

Delivery Time:

After placing your on-line order, you should receive an order acknowledgement from us within 2 business days. At that time we will provide you an estimated shipping date. Although we stock a tremendous amount of inventory, special orders (non-stock) will typically take 2-3 weeks for delivery depending upon availability from our vendors. Occasionally production schedules change and a product will be out of stock. This can cause extensive delays. Backorders are beyond our control. Please contact us at (309)692-8700 ext 10 if your order has not been received in the time expected. We will contact you by e-mail with any backorder information we receive.

Pricing or Product Description Discrepancies:

KBL Design Center makes every effort to assure the accuracy of the pricing and product information on our website. From time to time, pricing or product information may be inaccurate. In such cases, we reserve the right to cancel your order. A complete refund will be made for any items that have not yet shipped. In the event of inaccurate product information, our sole responsibility will be to accept the product return and provide a customer refund.

Security:

We use Secure Sockets Layer (SSL) technology to ensure the security of your online order information. To check the security of your connection, look at the lower left-hand corner of your browser window when you proceed to checkout. SSL is active if you see an unbroken key or a closed lock (depending upon your browser). To double-check for security, look at the URL line of your browser. If you have accessed a secure server, the first characters of the site's address should change from "http" to "https." All your ordering information -- including your name, address, and credit card number -- is encrypted using a secure server for maximum security. Your credit card and billing information cannot be read as it travels to our ordering system.

Privacy Policy:

KBL Design Center is committed to protecting your privacy. Information you provide us will not be sold or given to any outside party. We do share your address and phone number with the manufacturer responsible for shipping your order, but it is only used for the processing and shipment of the order. KBL Design Center will only use your phone number to contact you in case of a problem with the fulfillment or delivery of your order. If you have any questions or concerns regarding our privacy policy, please contact us so we can address them.

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